Editing your phone contacts can help you access them more easily with the Ford Sync System.

1. Download Phonebook To Ford Sync
2. Ford Sync 3 Won't Download Contacts

Vincent Hennigan
Ford Sync Specialist

Hi everyone, I'm new to the forum although it's a long time that I read you. Yesterday I updated my Motion with Oreo and, from that moment, the Sync 3 of my 2017 Ford Mondeo Vignale (Fusion in USA, i believe) no longer downloads the contacts. The phone pairs up correctly, I can call and receive. Jul 05, 2013  If you make additions or corrections to your phonebook while in your vehicle, the Sync system won’t be able to “see” the updates until you turn off the vehicle, completely power down your Sync system, and then restart (or reboot) your Sync system. May 22, 2018  Why won't my contacts transfer over to my car via Bluetooth connection? Go to Bluetooth on phone, click on the car that it syncs with, then I found a button that is SYNC CONTACTS, turn on SYNC contacts and it worked so phone book has now synced with the car! Why won't my contacts transfer over to my car via Bluetooth.

This Sync Workshop focuses on editing your iPhone or smartphone contacts to help you improve access phone book with the Ford Sync system.

When it comes to most smartphones, the critical first step is entering the contact data correctly.

If you open a new contact file, put the First Name of your contact in the “First Name” box. And then put the contact’s Last Name in the “Last Name” box. Sound simple enough, but here’s the deal… if you put the name John Smith entirely on the “First Name” line and then, if your phone and your Ford Sync system is set up to search by last name, then guess what? That’s right, you can say, “Call John Smith,” and the Ford Sync system cannot find anything in your phone book. So, take the time to edit your contacts by name and how they are entered.

When it comes to the iPhone 5, be sure to go to your Settings icon. Scroll down to the “Mail, Contacts, Calendars” box and give it a tap. Then scroll down to the “Contacts” section. Take notice of your “Sort Order”, you may want to set it on “Last, First” and then look at your “Display Order” and you might want to make that “First, Last.” Otherwise, you might be pushing the Voice button and say “Call John Smith” and the Sync system might say “No such contact found.” But it might if you said, “Call Smith, John.” I don’t know about you, but that would drive me crazy to say Last Name first and then First name last.

Then, take notice of what kind of phone number you are entering on the contact…place their work number in the “Work” number box, and the cell number on the “Mobile” number box. Then, the proper way to set up the call is to tall Sync, “Call John Smith at Work.” Why? If you don’t, and just say, “Call John Smith,” then the system will come back and state “Multiple contacts found, say 1 for Work and 2 for Mobile.” Once again, take some time to edit your phone book to make it so you can make the call without a lot of prompting from Ford Sync.

And, did you know that when you initially Pair your Phone, and give the system permission to download your phonebook contacts, what the system does is Index (review) your contacts. If you make additions or corrections to your phonebook while in your vehicle, the Sync system won’t be able to “see” the updates until you turn off the vehicle, completely power down your Sync system, and then restart (or reboot) your Sync system. Then it will re-index your contacts and “see” the updates.

For those with the MyFord Touch system, you may want to touch the Phone corner, tap the Settings tab, go to the Manage Phonebook tab, and then tap Re-download Phonebook.

Watch out when it comes to using contacts that are entered in all capital letters. The Ford Sync system has to review your contacts by the text you have entered into the contact information line. “John” is reviewed by the system and then it can listen and say “John.” If a contact is entered as “JOHN” then the system can only “find” the name if you say, “Call J-O-H-N.” So, avoid entering your contact names in all capital letters.

In an effort to make more resources available to all Ford Sync users, Ford has just put together a comprehensive website support.ford.com Visit this website to get more information about using your phone with any Sync or MyFord Touch system.

It makes sense to take the time to edit your frequently called contacts and make the information so the Sync system can easily understand it.

Dec 11,2018 • Filed to: iPhone Transfer • Proven solutions

Part 1: How to connect iPhone to Ford Sync

You have the option to connect your iPhone to Ford Sync via bluetooth. You can use your iPhone features if you connect or pair your Bluetooth for syncing. The pairing feature allows bluetooth devices to communicate securely with each other. This way you can make a call, receive a text message or you can use Sync Services.

1. Connect your iPhone to Ford Sync via bluetooth

• Step 1 On your iPhone you can find Bluetooth, the wireless technology that allows your device to connect to SYNC, on the Main menu under Settings. Open the Settings tab and you can see under 'Wireless and Networks', the 'Bluetooth' feature.
• Step 2 After you have accessed Bluetooth settings, you need to tap on discoverable or hands-free. You may also need to scan for sync on your device.

In your car on the steering wheel, the Phone control is labeled with either the word or an icon with a single or double arrow. You should know that the Phone feature from your car activates the phone menu, accepts incoming calls, or ends a call.

On the Center Console, Phone feature pairs your Bluetooth with your enabled iPhone, downloads your mobile phonebook to Sync and adjusts settings for Bluetooth.

2. Connect your iPhone to Ford Sync with USB

In your car, on the Media Inputs you will find the USB port. You should know that USB port provides input for USB supported media playing devices and flash drives containing Sync software updates, or your own entertainment selections and photos. Also, these ports charge your battery for your USB supported devices like your iPhone.

Download Phonebook To Ford Sync

• Step 1: Plug in your iPhone Get the USB cable that your Iphone has and connect it with Usb port from your car, on the Media Inputs. You will see the connection icon on your iPhone`s display.
• Step 1: Open your iPhone You can make a verification by opening your iPhone and see if the Usb connection icon is displayed. Also, you can make any action suported by your iPhone, like making a call, or download your phone book.

Part 2: How to sync iPhone with Ford Sync

Ford Sync 3 Won't Download Contacts

If you have an iPhone 6+, you should know that your idevice supports most basic Sync features. Thus it is able to connect to Sync and make, and receive hands-free calls. Also you can enjoy multiple features like use Automatic Phone book Download, Bluetooth Audio Streaming, Caller ID, Call History Download, Join Calls, Transfer to Privacy. You should know that Sync is available for making and receiving calls by using only one paired phone at a time.

• Step 1 Turn on your devices and your car. You must to turn on your iPhone, your Car and Radio/SYNC from your car.
• Step 2 Enable your iPhone`s bluetooth feature. Next step is to enable your iPhone’s Bluetooth feature and make your phone discoverable.
• Step 3 Use the Phone button. Press the Phone button in order to access the Phone Menu and then press 'OK'. Choose to add a Device displays and press 'OK'.
• Step 4 Use the Sync feature. When Sync prompts 'Press OK to begin pairing device', you need just to press 'OK'.

You will receive a notification with 'Search for SYNC on your device and enter the PIN provided by SYNC'. Press 'OK' and a six-digit number displays on the screen for 3 minutes, during which time Sync actively seeks for the same number from your phone. Next action that you need to do it is to type the number displayed by Sync on your iPhone.

You will receive a message displays confirming the phone is connected after a successful pairing.

Part 3: iPhone won't connect to Ford Sync? Fix it!

Here are the possible Ford Sync iPhone problems and solutions, which will help you solve common issues when you connect iPhone to Ford Sync.

Problem 1 Text messages issue through Sync

Solution 1 You may receive an error if you wish to send a contact address. You can receive text and send text in car through the BT connection. With Apple's Siri 1, just press of button and all should be fine.

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Problem 2 Slow operation of your iPhone when sync

Solution 2 You need to maintain an excellent system performance in order to use it at maximum capacity and at a higher level. All you need to do it is to adjust Phone Pairing and Auto Phone Book Download Settings. If you have observed a slow operation and / or audio issues, performing a clean phone pair and turning off Automatic Phonebook Download can help.

Problem 3 Issue with voice recognition

Solution 3 Your Phonebook might need to be edited in order to improve the Voice Recognition. Your system’s voice recognition works better when your Phonebook contacts have a first and last name listed.

Problem 4 Bluetooth connection issue

Solution 4 Several tips can help you if your iPhone cannot connect properly: turn it off, open and close the driver’s door, wait until the software it is turned off completely and watch for the clusters to be on power off mode, wait about half of minute before proceeding and turn it on again.

Problem 5 iPhone connection issue

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Solution 5 One method that might helps you is to open your iPhone and turn on the Bluetooth 'Off', and then 'On'. Just find your iPhone's Bluetooth menu and tap Off, and next step it is to tap On.

Also you can manually connect the Ford Sync with your iPhone. Just touch Phone, choose Settings and select Bluetooth Devices. There you can find 'Your iPhone'. All you need to do it is to select 'your iPhone' and tap 'Connect'. If you still get errors or the connection time takes longer than 1 minute, use the Sync feature to make a manually connection. Just find your iPhone's Bluetooth menu and tap 'Sync' to connect it.